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We hope everyone is staying safe during this pandemic, we are still operating as normal, all online orders will be fulfilled. If you have any questions call us on 01708-750-006

Refund Policy

Methods of Payment

We have selected WorldPay and PayPal to manage the processing of payments through our website.

WorldPay's and Payal payment solutions are trusted and used by thousands of businesses, big and small, in nearly all parts of the world. WorldPay and PayPal are secure and easy-to-use.

With WorldPay, you are provided with a variety of options for payment for 08 Numbers Ltd services, such as Visa, MasterCard, Switch and all the major credit cards. We also accept debit cards. With PayPal you can use payment/debit cards as well as use a paypal account.

Money Back Guarantee

You may, however, cancel a payment made on this website within 48hrs of making the order by sending an email quoting your account number (you will have received this in the email receipt from Simply Heavenly Foods or in your account on this site) or by quoting the date of payment and the name of the person who made the payment.

All refunds will be credited to the payment card used to make the order.

If the goods have already been dispatched and it is simply a 'change of heart' then the return delivery costs will be bourn by the customer. However, if there is a fault, the return delivery costs will be bourn by Simply Heavenly Foods.

We will investigate any reasonable claims for refunds for unconnected calls or poor voice quality and refund customers within twenty four hours.

We are committed to security of your information and will investigate reported unauthorised usage of an account immediately and refund customers within twenty four hours for any breach of security as a result of internal company security transgressions.

All refunds are subject to security controls and customers will need to give correct invoice numbers and usernames before refunds are made.